Privacy policy

Privacy Policy

Last updated: 26 September 2026

Mistelle ("we", "us", "our") runs the online store at mistelle.store. This policy explains what personal information we collect, how we use it, and your choices. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

  • Order details: your name, email address, phone number, and shipping and billing address.
  • Payment information: payments are processed securely by our payment providers. We do not see or store your full card details.
  • Communications: anything you send us by email, contact form or social media.
  • Browsing information: device and browser type, IP address, pages viewed and how you reached our site. This is collected through cookies and similar technologies.
  • Marketing preferences: your email address, if you choose to subscribe to updates.

How we use it

  • to process, ship and deliver your order
  • to send order confirmations and shipping updates
  • to respond to questions, returns and warranty claims
  • to prevent fraud and keep our store secure
  • to understand how people use our site so we can improve it
  • to send marketing emails, but only if you've opted in (you can unsubscribe at any time)
  • to meet our legal, tax and accounting obligations

We do not sell your personal information.

Who we share it with

We share information only as needed to run the store:

  • Shopify, which hosts our store and handles checkout
  • payment providers, to process your payment
  • delivery partners (such as Australia Post), to deliver your order
  • service providers that help us with email, analytics or advertising
  • authorities, where the law requires it

Overseas storage

Some of our service providers, including Shopify, may store or process information outside Australia, for example in Canada, the United States or other countries. We use reputable providers that protect personal information.

Cookies

Our site uses cookies to keep your cart working, remember your preferences and understand site traffic. You can block or delete cookies in your browser settings, but some parts of the store may not work properly.

How we protect your information

We use trusted platforms with industry-standard security. We keep personal information only for as long as we need it to serve you and meet our legal obligations.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we're not legally required to keep it. Email us and we'll respond within a reasonable time, usually within 30 days.

Complaints

If you have a concern about how we've handled your information, please email us first and we'll work with you to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

Email: kax@mistelle.store
Mistelle, Sydney NSW, Australia