Shipping policy

Shipping Policy

Last updated: 26 September 2026

Free standard shipping Australia-wide

Every order ships free within Australia with standard shipping. We currently ship to Australian addresses only.

Shipping options

  • Standard (free): Australia Post Parcel Post.
  • Express (A$15): Australia Post Express Post, for faster delivery.

You choose your shipping option at checkout. The price you see at checkout is the price you pay. There are no extra fees.

Processing time

Orders are packed and sent within 1–2 business days of being placed, not counting weekends and public holidays. Orders placed after 12pm AEST on a Friday, or over a weekend, are sent the next business week.

Delivery times

Once your order has been sent, typical Standard delivery times are:

  • Metro areas: 2–6 business days
  • Regional areas: 3–8 business days
  • Remote areas: 5–10+ business days

Express orders are usually delivered faster than Standard, depending on your location.

These are Australia Post estimates, not guarantees. Delays can happen during busy periods such as sales and Christmas, or because of weather and other events outside our control.

Tracking

When your order is sent, we'll email you a tracking number so you can follow your parcel with Australia Post.

PO Boxes and Parcel Lockers

We can deliver Standard orders to PO Boxes and Australia Post Parcel Lockers. Please make sure your address is complete and correct at checkout.

Incorrect addresses

Please check your shipping address before placing your order. If you notice a mistake, email us as soon as possible and we'll try to fix it before the parcel goes out. Once the order has been sent, we can't change the address. If a parcel comes back to us because the address was wrong or incomplete, we can send it again, but you'll pay the cost of the second delivery.

Lost or delayed parcels

If your tracking hasn't updated for several days, or your parcel hasn't arrived within the expected time, please email us. We'll follow it up with Australia Post for you. If a parcel is confirmed lost, we'll send a replacement or give you a full refund.

Damaged on arrival

If your order arrives damaged, please email us with your order number and photos of the item and packaging. We'll sort out a replacement or refund under our Refund Policy.

Contact us

Email: kax@mistelle.store